Reading on OTRS blog, escalation notifications need to be enabled, by editing /opt/otrs/Kernal/Config/GenericAgent.pm. See link below:
http://blog.otrs.org/2011/10/17/otrs-ti ... nt-page-1/
Now this was true for OTRS 3. OTRS 5 however has no Config/GenericAgent.pm.
Question is, do we still need to edit any file to make escalation notifications work? For me, escalation notifications have never worked correctly ever since I upgraded to OTRS 5.
Enable Escalation Notifications in OTRS 5?
Moderator: crythias
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samwaithaka
- Znuny newbie
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- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
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Enable Escalation Notifications in OTRS 5?
Samuel Waithaka
Re: Enable Escalation Notifications in OTRS 5?
in OTRS 5 the trigger is fired by the daemon
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
samwaithaka
- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
Re: Enable Escalation Notifications in OTRS 5?
Is there a way to log all event's fired? I'm not sure escalation events and their warnings are firing at all.
Samuel Waithaka