EscalationResponseTimeStart Event to Send Escalation Notification
Moderator: crythias
-
samwaithaka
- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
EscalationResponseTimeStart Event to Send Escalation Notification
I have tried to make escalation notifications work since I upgraded to OTRS 5, without much success. I want to clarity, maybe I could be using wrong event; should response escalation notification for instance, be tagged on the event EscalationResponseTimeStart, or which event should I use?
Samuel Waithaka