I cannot create Tickets from Customer Portal. After clicking on "Submit" the page tries to refresh but the ticket is not created. Instead the page shows whatever the customer entered in the fields.
I get the below error
[Thu Jun 16 16:06:59 2016] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Modules/CustomerTicketMessage.pm line 464.
Creating Tickets from Customer Portal
Moderator: crythias
-
iclaude3000
- Znuny newbie
- Posts: 8
- Joined: 16 Aug 2016, 17:17
- Znuny Version: OTRS Version?: 5
- Real Name: Claude
- Company: Jukebox
Re: Creating Tickets from Customer Portal
I am having the same problema, did you solve this problem?
Regards
Regards
OTRS 5.0.x (private/testing/public) on Linux with MySQL database
-
root
- Administrator
- Posts: 4253
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Creating Tickets from Customer Portal
Did you checked the otrs and apache error_log?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?