Postmaster filter issue

[Eggllo]

Hi all,

I'm just wondering if it would be possible to get the following setup for my system.

We have multiple queues, and we are using postmaster filters to filter emails into specific queues based on keywords. This all works fine, but I would love to have a way to check if the ticket applied to more than one postmaster filter. If this is the case, I would want it to go into a separate queue of unidentified tickets since there's no way to know for sure which queue it would actually belong in.

As an example, an email triggers a postmaster filter and X-OTRS-Queue is set to "Test1", and then it finds a second keyword that applies to a different filter and X-OTRS-Queue is set to "Test2". (No filters are set to stop after a match). I would like this, instead of going to queue "Test2" to go to some other queue, say "misc" or "unidentified" since it hit two filters.

Thanks in advance.

[reneeb]

This is not possible with built-in postmaster filters. You have to write your own postmaster filter module...

[Eggllo]

OK, thanks for the info.