I would like to know if it is possible to create another column in open tickets at dashboard
where agents can filter tickets that has link config items or tickets?
Thank you so much!
[SOLVED]Config Items in agent dashboard
Moderator: crythias
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gecelann
- Znuny expert
- Posts: 164
- Joined: 12 Feb 2016, 08:05
- Znuny Version: 5.0.0
- Real Name: ann
- Company: rghdinc
[SOLVED]Config Items in agent dashboard
Hi to everyone!
I would like to know if it is possible to create another column in open tickets at dashboard
where agents can filter tickets that has link config items or tickets?
Thank you so much!
I would like to know if it is possible to create another column in open tickets at dashboard
where agents can filter tickets that has link config items or tickets?
Thank you so much!
Last edited by gecelann on 29 Jun 2016, 02:46, edited 1 time in total.
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RStraub
- Znuny guru
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- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Config Items in agent dashboard
I don't think that's possible without development.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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gecelann
- Znuny expert
- Posts: 164
- Joined: 12 Feb 2016, 08:05
- Znuny Version: 5.0.0
- Real Name: ann
- Company: rghdinc
Re: Config Items in agent dashboard
Okay, Thank you so muchh!!! 