Process management EntityIDs abbreviation

[cutotrs]

Hi

I just installed OTRS 5.0.10 and trying to configure Process flow under Process Management. When I create new process and entities under the process. I see the a Long process id with alphanumeric number (EntityID=Process-63d3968592db68d58c82e023e4ec80aa) instead of abbreviations like P1, P2 etc.

examples:
Process: 'P1', 'P2' ... 'Pn'.
Activity: 'A1', 'A2' ... 'An'.
Activity Dialog: 'AD1', 'AD2' ... 'ADn'.
Transition: 'T1', 'T2' ... 'Tn'.
Transition Action: 'TA1', 'TA2' ... 'TAn'

[wurzel]

Hi,

the ID is unique. That is correct.

It changed in previous versions to this unique IDs.

Flo

[cutotrs]

How do I mention entity ids in scripts ?

For Example

$Self->{TicketAcl}->{'P1-AD1-1'} = {
Properties => {
Process => {
ActivityDialogEntityID => ['AD1'],
},
},
Possible => {
Ticket => {
DynamicField_Status => ['Approval'],
},
},
};

[wurzel]

Hi,

please read doc.otrs.org chapter 5

Flo

[cutotrs]

Thanks for the reply.

I read the document and may be I am still not clear on this part

In the version 3.2 the prefix was auto generated

This is what I see in 3.2
Process: 'P1', 'P2'
Activity: 'A1', 'A2'
Activity Dialog: 'AD1', 'AD2'
Transition: 'T1', 'T2'
Transition Action: 'TA1', 'TA2'

But in version 5

I see only
Activity: Activity-620dbc38e7d2c71a073130e418507a21
Transition: Transition-ae565b2e7d8c458af2c32e2c172061b4

Does this mean that short name prefixes are no longer generated automatically. I do see in the sysconfig that the prefixes are enabled.

Please help me clearly understand this.

Thanks

Pardeep

[wurzel]

Hi,

the ACL reference is clear about that.
http://otrs.github.io/doc/manual/admin/ ... -reference

And the IDs are used in OTRS Version 5


No AD1 or A1 are used any more

Flo

[cutotrs]

Thanks a lot for your help.