Custom Ticket Templates for OTRS 5.0

[vani]

Hi,

We need help to creating custom Ticket Templates (depending on the problem type), there shall be different user inputs.

And depending on the user selection of some of the ticket attributes the subsequent fields shall be auto populated.

Appreciate your inputs

[wurzel]

Hi,

one possibilty: https://www.otrs.com/otrs-business-solu ... ket-forms/

Flo