Hello guys,
I am trying to write a custom perl script to dump all my tickets to a file and filter accordingly based on queues and severity by passing parameters via OTRS UI. I am new to OTRS as well as Perl Scripting. Can you please tell me how to achieve this task. I can manage the scripting part, all I want to know is, after writing this script where should I place this script and how do i pass the parameters to this custom script from the OTRS UI.
Your help on this will be very useful in completion of this task.
Regarding custom functions in OTRS
Moderator: crythias