OTRS::ITSM for Incident

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diemx2
Znuny newbie
Posts: 14
Joined: 04 Dec 2013, 13:01
Znuny Version: OTRS 5.X
Real Name: Diego Almeida
Company: Pride Solutions INC
Contact:
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OTRS::ITSM for Incident

Post by diemx2 »

Hi there.

I would like know if Priority allocation feature (Matrix) work for Incident Management (AgentTicketForm and AgentTicketProcess).

Thank you.
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wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: OTRS::ITSM for Incident

Post by wurzel »

Hi,

AFAIR the Matrix (priority calculation) is for standard tickets only. Not for Processes.

Florian
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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diemx2
Znuny newbie
Posts: 14
Joined: 04 Dec 2013, 13:01
Znuny Version: OTRS 5.X
Real Name: Diego Almeida
Company: Pride Solutions INC
Contact:
Contact diemx2

Re: OTRS::ITSM for Incident

Post by diemx2 »

Hi,

Thanks for answer! but Why, have anther thing that does not working on process model?
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