Completely lost on replying to tickets

[drpatso]

I've been googling for a few hours, OTRS is all setup, send mail and IMAP piping working great but when I view a ticket and try to reply or reply all, nothing happens. I can only compose an email from the communication drop down up top.

I added an auto response and titled it Default, subject with the text "blank, and the same for the body. I then went over to auto reponses <-> Ques and clicked on the queue I have been using to test with and set the auto reply to "default".. I still get nothing when I click reply or reply-all on a tickets external email article..


Also when changing owners do I really need to click People > Owner and put a Subject and Text for the article? Why is it required by default that I manually enter date just to change owner? Seems kind of silly. Is there any sort of documentation on replies, changing owners, and general ticket functions for users and maybe some customization docs? I've been googling but a key word like reply or auto-reply just gets you lots of various email issues.

[drpatso]

Holy moly! Is that not intuitive. Finally figured out it was Templates under the queue settings in the admin tab for 5.0.x .. I think it would be better if it just defaulted to forming a reply, then you can select templates from there if needed.. If I figure out a solution to not adding manual entries for subject and body on the articles when changing owner I will post it.