[SOLVED] Duplicate Dashboard Widget

[andyt]

Hi, is there a way to duplicate a widget on the dashboard - currently running 2 departments from OTRS and would like to allow both managers to see their current queue numbers but not each others, I found one file (TicketQueueOverview.t) that references the number 0270 which is also in SysConfig against the settings for that widget but not 100% sure how to turn this into 2 widget that each have an entry in the SysConfig section... any help or guidance greatly appreciated!

[andyt]

It's not perfect but I think I've fudged it... copied/pasted the ConfigItem in Ticket.xml, changed the Name from 0270 to 0272 and amended a few of the settings, both seem to be functioning as expected.

I don't know enough about OTRS to know if an upgrade will write over this file - hopefully it won't!

[jojo]

it will.

Copy the lines in a new file (you would also need the first 2 lines and the last line

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
....
</otrs_config>

[andyt]

Thanks jojo... created file and it's working as expected!