TicketNumber Issue

[sumit7]

Hi All,

While Creating the ticket I am adding the Customer to the Ticket once the Customer is added the Page AgentTicketPhone being refresh and for this refresh the Ticket Number get changed.

How do I resolve it, as for each refresh the number get changed.

I am using OTRS 5

Looking forward for your reply.....

Thanks & Regards
Sumit Sahay

[RStraub]

Wait what?

You're saying the ticketnumber changes (what never should happen) while creating a ticket? How's that possible? At that moment you don't even have a ticket, lest a ticket number. Could you please provide a screenshot?