Changing "Ticket::DefineEmailFrom" to Agent Name run into an Error

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imeyer
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Posts: 1
Joined: 25 Aug 2016, 23:58
Znuny Version: 5.0.11

Changing "Ticket::DefineEmailFrom" to Agent Name run into an Error

Post by imeyer »

Hello

i have a problem with changing the Ticket::DefineEmailFrom to agent name. If i do the change and want to apply the setting the server is running into an apache error

Code: Select all

[Fri Aug 26 00:05:20 2016] -e: Kernel::System::SysConfig::StateValidate could not be loaded: Can't locate Kernel/System/SysConfig/StateValidate.pm in @INC (you may need to install the Kernel::System::SysConfig::StateValidate module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/share/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20 /usr/local/lib/site_perl . /etc/apache2) at /opt/otrs/Kernel/System/ObjectManager.pm line 191.
[Fri Aug 26 00:05:20 2016] -e:  at /opt/otrs/Kernel/System/SysConfig.pm line 1459.
[Fri Aug 26 00:05:21.256425 2016] [:error] [pid 668] Kernel::System::SysConfig::StateValidate could not be loaded: Can't locate Kernel/System/SysConfig/StateValidate.pm in @INC (you may need to install the Kernel::System::SysConfig::StateValidate module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/share/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20 /usr/local/lib/site_perl . /etc/apache2) at /opt/otrs/Kernel/System/ObjectManager.pm line 191.\n at /opt/otrs/Kernel/System/ObjectManager.pm line 541.\n\tKernel::System::ObjectManager::_DieWithError(Kernel::System::ObjectManager=HASH(0x7f9f7e3ba8b8), "Error", "Kernel::System::SysConfig::StateValidate could not be loaded:"...) called at /opt/otrs/Kernel/System/ObjectManager.pm line 200\n\tKernel::System::ObjectManager::_ObjectBuild(Kernel::System::ObjectManager=HASH(0x7f9f7e3ba8b8), "Package", "Kernel::System::SysConfig::StateValidate") called at /opt/otrs/Kernel/System/ObjectManager.pm line 180\n\tKernel::System::ObjectManager::Get(Kernel::System::ObjectManager=HASH(0x7f9f7e3ba8b8), "Kernel::System::SysConfig::StateValidate") called at /opt/otrs/Kernel/System/SysConfig.pm line 1459\n\tKernel::System::SysConfig::ConfigItemValidate(Kernel::System::SysConfig=HASH(0x7f9f7efa4330), "Key", "Ticket::StateAfterPending", "Value", HASH(0x7f9f7f629d48)) called at /opt/otrs/Kernel/System/SysConfig.pm line 417\n\tKernel::System::SysConfig::ConfigItemUpdate(Kernel::System::SysConfig=HASH(0x7f9f7efa4330), "Key", "Ticket::StateAfterPending", "Value", HASH(0x7f9f7f629d48), "Valid", 1) called at /opt/otrs//Kernel/Modules/AdminSysConfig.pm line 338\n\tKernel::Modules::AdminSysConfig::Run(Kernel::Modules::AdminSysConfig=HASH(0x7f9f7ee42d60)) called at /opt/otrs/Kernel/System/Web/InterfaceAgent.pm line 1053\n\tKernel::System::Web::InterfaceAgent::Run(Kernel::System::Web::InterfaceAgent=HASH(0x7f9f7e3ba918)) called at /opt/otrs/bin/cgi-bin/index.pl line 40\n\tModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler(Apache2::RequestRec=SCALAR(0x7f9f7f644d88)) called at /usr/lib/x86_64-linux-gnu/perl5/5.20/ModPerl/RegistryCooker.pm line 207\n\teval {...} called at /usr/lib/x86_64-linux-gnu/perl5/5.20/ModPerl/RegistryCooker.pm line 207\n\tModPerl::RegistryCooker::run(ModPerl::Registry=HASH(0x7f9f7e3ba438)) called at /usr/lib/x86_64-linux-gnu/perl5/5.20/ModPerl/RegistryCooker.pm line 173\n\tModPerl::RegistryCooker::default_handler(ModPerl::Registry=HASH(0x7f9f7e3ba438)) called at /usr/lib/x86_64-linux-gnu/perl5/5.20/ModPerl/Registry.pm line 32\n\tModPerl::Registry::handler("ModPerl::Registry", Apache2::RequestRec=SCALAR(0x7f9f7f644d88)) called at -e line 0\n\teval {...} called at -e line 0\n

any help appricated
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