<OTRS_CURRENT_UserComment> Not Displaying Comments in Alerts
Moderator: crythias
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samwaithaka
- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
<OTRS_CURRENT_UserComment> Not Displaying Comments in Alerts
<OTRS_CURRENT_UserComment> tag in alerts does not display comments. So is <OTRS_OWNER_UserComment>. However, the rest like <OTRS_CURRENT_UserFristname> are displaying as expected. What could be wrong?
Samuel Waithaka
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samwaithaka
- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
Re: <OTRS_CURRENT_UserComment> Not Displaying Comments in Alerts
Seems <OTRS_CURRENT_UserComment> doesn't work. I used <OTRS_AGENT_BODY> instead and all I can say is, yippee!!! 
Samuel Waithaka
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root
- Administrator
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- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: <OTRS_CURRENT_UserComment> Not Displaying Comments in Alerts
*_UserComment is a variable from your CustomerUser configuration. Most OTRS instances I reviewed doesn't have values in this field or it's just not configured.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?