[SOLVED]Move Up Dynamic fields into "static" field

[Gonzalo]

Hello.

I need to move up the dynamic field that I created to the top of the ticket, where is the static fields. The dynamic fields appears in the bottom of the ticket (AgentTickectPhone,AgentTicketMail,CustomerTicket). I have attached a image to try to explain that.

When i was using OTRS 3.3.6 can modify that ones in the dtl files (AgentTicketEmail.dtl,...) but now this types of files does not exist.

I try to find but i did not find anything. could you help?

Thanks in advance.

[reneeb]

In OTRS5 the templates are the Kernel/Output/HTML/Templates/Standard/*.tt files...

[Gonzalo]

Thanks reneeb!

Now I have the problem that the dynamic field is duplicated.

I tried to hide the dynamic field in Ticket::Frontend::AgentTicketPhone###DynamicField setting to "0" but OTRS have hidden both, in the top and in below.

How could i resolve this problem.

Thanks in advance.

[Gonzalo]

I was trying to do different combinations and anything works with this 3 "parts":

Superior code in AgentTicketPhone.tt in the superior level:

Code: Select all

[% RenderBlockStart("DynamicField_Categoria") %]
                    <div class="Row Row_DynamicField_[% Data.Name | html %]">
                        [% Data.Label %]
                        <div class="Field">
                            [% Data.Field %]
                        </div>
                        <div class="Clear"></div>
                    </div>
[% RenderBlockEnd("DynamicField_Categoria") %]

Inferior Part in AgentTicketPhone.tt, area of the ITSM configuration:

Code: Select all

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
[% RenderBlockStart("DynamicField_Categoria") %]
                    <div class="Row Row_DynamicField_[% Data.Name | html %]">
                        [% Data.Label %]
                        <div class="Field">
                            [% Data.Field %]
                        </div>
                        <div class="Clear"></div>
                    </div>
[% RenderBlockEnd("DynamicField_Categoria") %]

Inside the Sysconfig --> AgentTickectPhone Ticket::Frontend::AgentTicketPhone###DynamicField



Combinations:

Code superior : Not comment
Code inferior: Not Comment
Sysconfig: set the dynamic field and with a value of 1.
Result: Duplicated field (superior and inferior part of the ticket)

Code superior : Not comment
Code inferior: Not Comment
Sysconfig: set the dynamic field and with a value of 0.
Result: hidden field


Code superior : Not comment
Code inferior: Comment (#)
Sysconfig: set the dynamic field and with a value of 0.
Result: Any field

Code superior : Not comment
Code inferior: Comment (#)
Sysconfig: set the dynamic field and with a value of 1.
Result: Duplicated field (superior and inferior part of the ticket)

Code superior : Not comment
Code inferior: Not Comment
Sysconfig: removed the field of the sysconfig
Result: hidden field

someone know what it is the problem?

Thanks

[Gonzalo]

This is the behaviour when the field is duplicated with the dynamic_field "Categoria"

[root]

It seems that your modified templates contains two section for displaying the dynamic fields. Remove the one you don't want.

[Gonzalo]

Thank you @root

I comment this default code section and now it is working.


#[% RenderBlockStart("DynamicField") %]
# <div class="Row Row_DynamicField_[% Data.Name | html %]">
# [% Data.Label %]
# <div class="Field">
# [% Data.Field %]
# </div>
# <div class="Clear"></div>
# </div>
#[% RenderBlockEnd("DynamicField") %]