[SOLVED]Is it possible in Dashlet with customer info in column?

[gecelann]

Hi!

Is it possible to customize dashlet via customer information?
for example I will create filter column for zip field of customer user information.

Is it possible to create dashlet for specific customer user's information?

What my dashlet current look
ticket # AGE Title State CustomerID

What I want
ticket # AGE Title State Zip City Country


Where in Zip,City,Country are data from customer.

[gecelann]

Hi everyone!

Please help me if it is possible.

[jojo]

you can populate Dynamic Fields with customer data and display these fields in the dashboard.

Search for DynamicFieldFromCustomerUser::Mapping in Sysconfig (OTRS5 is needed)

[gecelann]

you can populate Dynamic Fields with customer data and display these fields in the dashboard.

Search for DynamicFieldFromCustomerUser::Mapping in Sysconfig (OTRS5 is needed)

Yes I'm using otrs 5.
Where do i put the name of dynamic field? is it in content? or in key?
Is customerFirstname is an example for a name of dynamic field map with userfirstname?

and when I put it in dashboard will it be format like DynamicField_customerFirstname?
or just customerFirstname? Please advise.

Selection_006.png

[gecelann]

Hi!

I want to know if do I need to set it in generic agent in order to start Ticket::EventModulePost###930-DynamicFieldFromCustomerUser?
Or it will automatically update the dynamic field when I checked the event module post?

[gecelann]

Hi!

Thank you so much!
It is now working.

For reference:
http://www.evidente.de/2015/01/storing- ... ic-fields/