Hello everyone!
You can automatically associate a configuration item in the opening of the ticket?
Thank you.
Associate configuration item automatically on the ticket
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reneeb
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Re: Associate configuration item automatically on the ticket
If the mails are sent by a monitoring tool, you should have a look at the SystemMonitoring addon (see ftp://ftp.otrs.org/pub/otrs/packages/). Otherwise, you could write your own postmaster filter module.
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