Unable to send emails with attachments

[Markajdriver]

Hello,

First time posting here so please go easy!

We're seeing an issue when responding to an OTRS ticket when sending an external email with an attachement.

Error below:

Error Message: Impossible to send message to: myemail@myemail.co.uk

Backend ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Mon Sep 26 13:59:59 2016

Message: Impossible to send message to: myemail@myemail.co.uk.

RemoteAddress: 10.90.98.249
RequestURI: /otrs/index.pl

Traceback (48787):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2255
Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1150
Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 68
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1056
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32


Anyone able to shed some light as to how I can configure this to ensure when sending an external email reply from OTRS that we're able to send attachments?

Test attachment size: 15.5MB


Thanks,
Mark

[wurzel]

Hi,

attachements can be handled by OTRS without issues.

Your error message can result from some other things:
- you are not allowed to send
- the attachement is to big

You have to look into your logfiles of the mailserver(s)

Flo