Module Kernel::Modules::CustomerTicketProcess not registered in Kernel/Config.pm!

[iclaude3000]

Hi,

I am getting this error when i try execute an action in the costumer page of a process ticket:

Module Kernel::Modules::CustomerTicketProcess not registered in Kernel/Config.pm!

Details:
Backend ERROR: OTRS-CGI-14 Perl: 5.18.2 OS: linux Time: Mon Oct 17 08:53:43 2016

Message: Module Kernel::Modules::CustomerTicketProcess not registered in Kernel/Config.pm!

RemoteAddress: 10.5.1.199
RequestURI: /otrs/customer.pl?Action=CustomerTicketProcess;Subaction=DisplayActivityDialog;TicketID=300;ProcessEntityID=Process-dac4747d700856b13265e2964400567d;ActivityDialogEntityID=ActivityDialog-cbd76a2ecc4e2ad2a57ba4096e5c6388

Traceback (724):
Module: Kernel::System::Web::InterfaceCustomer::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

__________________________
can anyone help me solve this ?

Regards

[reneeb]

Check the SysConfig for the option CustomerFrontend::Module###CustomerTicketProcess. If it is disabled, enable it...

[wurzel]

Hi,

maybe you do not have a valid process with a Customer Dialogue?

Flo