Probleme bei der Installation

CHHEOTRS · Post by **CHHEOTRS** » 06 Jul 2009, 09:56

Hallo zusammen,

ich hoffe Ihr könnt mir helfen. Ich wollte auf einem PC (Windows XP SP2) ein OTRS System zum Testen installieren.

Ich habe nun folgendes Problem:
Wenn der webbasierende Teil der Installation kommen sollte, erhalte ich die Fehlermeldung "HTTP Error 500 - Internal server error".
Meine Vermutung ist, dass der Apache keinen die Installation-Webseite nicht erreicht. Meine Frage ist nun, wie kann ich diesen Fehler beheben?

Gruß
Christian

Joyner · Post by **Joyner** » 06 Jul 2009, 10:41

Hallo,

prüfe mal die Konfiguration der (Windows-)Firewall und prüfe die Berechtigungen für "SYSTEM" auf das OTRS-Verzeichnis.

mfg
Sebastian

CHHEOTRS · Post by **CHHEOTRS** » 06 Jul 2009, 10:58

Hallo Sebastian,

danke für deine Antwort. Also die Windows Firewall ist deaktiviert. Die von Kerio die ich einsetze habe ich auch (kurzzeitig) deaktiviert,
hat aber auch kein Erfolg gebracht.

Eine Rückfrage habe ich zum Punkt ==> Berechtigungen für "SYSTEM" auf das OTRS-Verzeichnis. Meinst du hier die Berechtigungen von Windows?

Gruß

Christian

Joyner · Post by **Joyner** » 06 Jul 2009, 11:11

Hallo,

ja die meine ich...
Falls du OTRS nicht in das vorgeschlagene Verz. installiert hast, hilft dir vllt. http://www.otrs-forum.de/viewtopic.php?f=10&t=2914

mfg

CHHEOTRS · Post by **CHHEOTRS** » 06 Jul 2009, 12:02

Hallo Joyner,

danke für den Link. Werde es heute abend testen....

Gruß

Christian

CHHEOTRS · Post by **CHHEOTRS** » 06 Jul 2009, 22:36

Hallo zusammen,

ich habe alle Ratschläge befolgt. Leider hatte ich keinen Erfolg. Kann es sein das der Apache mir einen Streich spielt?
Selbst wenn ich http://localhost aufrufe bekommen ich folgende Fehlermeldung:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@somenet.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Hier ist das Error log File

Starting the Apache2.2 service
The Apache2.2 service is running.
] Apache/2.2.10 (Win32) configured -- resuming normal operations
[Thu Nov 06 14:18:40 2008] [notice] Server built: Oct 10 2008 12:39:04
[Thu Nov 06 14:18:40 2008] [notice] Parent: Created child process 3628
[Thu Nov 06 14:18:40 2008] [notice] Child 3628: Child process is running
[Thu Nov 06 14:18:40 2008] [notice] Child 3628: Acquired the start mutex.
[Thu Nov 06 14:18:40 2008] [notice] Child 3628: Starting 64 worker threads.
[Thu Nov 06 14:18:40 2008] [notice] Child 3628: Starting thread to listen on port 80.
[Thu Nov 06 14:20:55 2008] [notice] Parent: Received shutdown signal -- Shutting down the server.
[Thu Nov 06 14:20:55 2008] [notice] Child 3628: Exit event signaled. Child process is ending.
[Thu Nov 06 14:20:56 2008] [notice] Child 3628: Released the start mutex
[Thu Nov 06 14:20:57 2008] [notice] Child 3628: All worker threads have exited.
[Thu Nov 06 14:20:57 2008] [notice] Child 3628: Child process is exiting
[Thu Nov 06 14:20:57 2008] [notice] Parent: Child process exited successfully.
Starting the Apache2.2 service
The Apache2.2 service is running.
] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations
[Wed Jan 02 03:00:36 2002] [notice] Server built: Oct 10 2008 12:39:04
[Wed Jan 02 03:00:36 2002] [notice] Parent: Created child process 3224
[Wed Jan 02 03:00:44 2002] [notice] Child 3224: Child process is running
[Wed Jan 02 03:00:44 2002] [notice] Child 3224: Acquired the start mutex.
[Wed Jan 02 03:00:44 2002] [notice] Child 3224: Starting 64 worker threads.
[Wed Jan 02 03:00:44 2002] [notice] Child 3224: Starting thread to listen on port 80.
[Wed Jan 2 03:02:44 2002] -e: Constant subroutine APR::DL_GLOBAL redefined at C:/TicketOTRS/StrawberryPerl/perl/site/lib/ModPerl/Util.pm line 69.
[Wed Jan 2 03:02:44 2002] -e: Constant subroutine APR::XSLoader::BOOTSTRAP redefined at C:/TicketOTRS/StrawberryPerl/perl/site/lib/ModPerl/Util.pm line 69.
[Wed Jan 2 03:02:44 2002] -e: Constant subroutine Apache2::Const::OK redefined at C:/TicketOTRS/StrawberryPerl/perl/site/lib/ModPerl/Util.pm line 69.
[Wed Jan 02 03:02:44 2002] [error] [client 127.0.0.1] Not a CODE reference at C:/TicketOTRS/StrawberryPerl/perl/site/lib/Apache2/Reload.pm line 168.\n
[Wed Jan 02 03:12:02 2002] [notice] Parent: Received shutdown signal -- Shutting down the server.
[Wed Jan 02 03:12:02 2002] [notice] Child 3224: Exit event signaled. Child process is ending.
[Wed Jan 02 03:12:03 2002] [notice] Child 3224: Released the start mutex
[Wed Jan 02 03:12:04 2002] [notice] Child 3224: All worker threads have exited.
[Wed Jan 02 03:12:04 2002] [notice] Child 3224: Child process is exiting
[Wed Jan 02 03:12:04 2002] [notice] Parent: Child process exited successfully.
Starting the Apache2.2 service
The Apache2.2 service is running.
] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations
[Wed Jan 02 03:12:20 2002] [notice] Server built: Oct 10 2008 12:39:04
[Wed Jan 02 03:12:20 2002] [notice] Parent: Created child process 416
[Wed Jan 02 03:12:29 2002] [notice] Child 416: Child process is running
[Wed Jan 02 03:12:29 2002] [notice] Child 416: Acquired the start mutex.
[Wed Jan 02 03:12:29 2002] [notice] Child 416: Starting 64 worker threads.
[Wed Jan 02 03:12:29 2002] [notice] Child 416: Starting thread to listen on port 80.
[Wed Jan 02 03:13:32 2002] [notice] Parent: Received shutdown signal -- Shutting down the server.
[Wed Jan 02 03:13:32 2002] [notice] Child 416: Exit event signaled. Child process is ending.
[Wed Jan 02 03:13:33 2002] [notice] Child 416: Released the start mutex
[Wed Jan 02 03:13:34 2002] [notice] Child 416: All worker threads have exited.
[Wed Jan 02 03:13:34 2002] [notice] Child 416: Child process is exiting
[Wed Jan 02 03:13:35 2002] [notice] Parent: Child process exited successfully.
[Wed Jan 02 03:13:44 2002] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations
[Wed Jan 02 03:13:44 2002] [notice] Server built: Oct 10 2008 12:39:04
[Wed Jan 02 03:13:44 2002] [notice] Parent: Created child process 2140
[Wed Jan 02 03:13:53 2002] [notice] Child 2140: Child process is running
[Wed Jan 02 03:13:53 2002] [notice] Child 2140: Acquired the start mutex.
[Wed Jan 02 03:13:53 2002] [notice] Child 2140: Starting 64 worker threads.
[Wed Jan 02 03:13:53 2002] [notice] Child 2140: Starting thread to listen on port 80.
[Wed Jan 2 03:14:16 2002] -e: Constant subroutine APR::DL_GLOBAL redefined at C:/TicketOTRS/StrawberryPerl/perl/site/lib/ModPerl/Util.pm line 69.
[Wed Jan 2 03:14:16 2002] -e: Constant subroutine APR::XSLoader::BOOTSTRAP redefined at C:/TicketOTRS/StrawberryPerl/perl/site/lib/ModPerl/Util.pm line 69.
[Wed Jan 2 03:14:16 2002] -e: Constant subroutine Apache2::Const::OK redefined at C:/TicketOTRS/StrawberryPerl/perl/site/lib/ModPerl/Util.pm line 69.
[Wed Jan 02 03:14:16 2002] [error] [client 127.0.0.1] Not a CODE reference at C:/TicketOTRS/StrawberryPerl/perl/site/lib/Apache2/Reload.pm line 168.\n
[Wed Jan 02 03:14:24 2002] [error] [client 127.0.0.1] Not a CODE reference.\n
[Wed Jan 02 03:14:31 2002] [error] [client 127.0.0.1] Not a CODE reference.\n
[Wed Jan 02 03:14:52 2002] [error] [client 127.0.0.1] Not a CODE reference.\n

Ich hoffe das ihr mir helfen könnt.

Gruß
Christian

guenterg · Post by **guenterg** » 30 Jul 2009, 10:35

Hallo Christian,
hast du schon eine Lösung für dein Problem? Würde mich sehr interessieren da ich auch diese Fehlermeldung bekomme.
Habe neben dem OTRS noch ein MediaWiki auf den Apache Server laufen und seit dem Upgrade auf die neue Wiki Version bekomme ich beim Aufruf der Wiki Seite auch diese Meldungen.
Wenn du eine Lösung hast gib mir bitte bescheid.

Gruß
Günter