Mails not being fetched.

[JojoModjo]

HI Guys,

I keep getting this error on my system log and also i have noticed that the daemon is not fetching mail like it is supposed to.
I have to manually fetch the mails everytime, and i need this to run automatically.

oTRSuser.PNG

I have granted all priviledges to the user otrs@127.0.01 in the database

show grants for 'otrs'@'127.0.0.1';
+------------------------------------------------------------------------------- ---------------------------------------------------------+
| Grants for otrs@127.0.0.1 |
+------------------------------------------------------------------------------- ---------------------------------------------------------+
| GRANT ALL PRIVILEGES ON *.* TO 'otrs'@'127.0.0.1' IDENTIFIED BY PASSWORD '*65F BB471E77A969DDE39A60B7D81B7E279A40F1C' WITH GRANT OPTION |
| GRANT ALL PRIVILEGES ON `otrs`.* TO 'otrs'@'127.0.0.1' WITH GRANT OPTION |
+------------------------------------------------------------------------------- ---------------------------------------------------------+
2 rows in set (0.00 sec)


What could be wrong, this issue is killing me

Please please guys help me out.

[root]

Do not open multiple threads on the same topic. Thank you

[JojoModjo]

Do not open multiple threads on the same topic. Thank you

sorry about that, but can anybody please help me out. I am desperate

[root]

If this is a urgent and important topic you should think about professional support. This forum here is run by volunteers in there spare time.

[makoestler]

Hello,

did you tried to login to mysql fom the console?

mysql -u [otrs_user] -p

if logged on then type:

use [your otrs database];

show tables;

If you are facing any access denied or any other things, please check the mysql user settings.

[JojoModjo]

If this is a urgent and important topic you should think about professional support. This forum here is run by volunteers in there spare time.

Noted root,i shall abide by the rules.

[JojoModjo]

Hi Guys,
I finally sorted it out, i just had to restart the Cron service and everything was okay.