Automatic lock new mail or phone tickets

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nkrivtsov
Znuny newbie
Posts: 10
Joined: 06 Oct 2016, 12:37
Znuny Version: 5.0.13
Real Name: Nikolay Krivtsov
Company: Corporate Business Systems

Automatic lock new mail or phone tickets

Post by nkrivtsov »

Hi all! When manually create new mail or phone ticket and assign to agent, ticket automatic locked, Is there a possible to change this behavior? I can't find this options in Sysconfig. Please help me with this issue. Thanks!
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jojo
Znuny guru
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Automatic lock new mail or phone tickets

Post by jojo »

not possible with configuration
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alexus
Znuny wizard
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Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
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Re: Automatic lock new mail or phone tickets

Post by alexus »

You can unlock ticket with GenericAgent event-based task.
Alexey Yusov

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