Hello,
I don't know what the reason but the otrs is not sent to customer or agent notification mails for close tickets and auto responses for new tickets any more. It is started few days ago. And I didn't find the reason.
I just changed as you seen image but short time later I got it back but the system is not sent to closed notification mail any more.
After that, we changed sending mail address later it is not sent auto responses mail for new ticket
I looked all settings but I didn't find what the reason is.
Could you please help me. If I'm skipping some details.
Thank you.
notification mails and auto responses mails
Moderator: crythias
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GulsumCengiz
- Znuny newbie
- Posts: 33
- Joined: 04 Nov 2016, 12:58
- Znuny Version: OTRS 4
- Real Name: GULSUM
- Company: ASYAPORT LIMAN
notification mails and auto responses mails
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reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: notification mails and auto responses mails
Is anything in the logs? (Apache log, OTRS log)
Perl / Znuny development: http://perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de