OTRS5 : CustomerID field is not editable when a very first ticket is created for a new client who is yet to signup

[ameexramesh]

Hi All,

CustomerID field is not editable when a very first ticket is created for a new client who is yet to signup and we have added a customerID on the admin end. Where is the option to enable this field to at least choose from the customer list?


Note: It used to be an editable field when we were using OTRS 3.3, now recently we have upgraded to OTRS 5 and this doesn't work


Thanks in Advance!

-Ramesh

[RStraub]

You can set it in the SysConfig from ReadOnly to editable. Somewhere under Ticket->Email/PhoneNew-> [...]ReadOnly

[ameexramesh]

Thanks a lot. It helped

I'm new and needed some direction

-Ramesh