I have a question, and it confuses me for some time.
In the ITSM module of OTRS 5.0.15, I want to change the Change Manager/Builder, and when I type several letters, the agent would be related. Now the format is ["firstname lastname" <email address> (user id)], I want to change the display format of list field to ["lastname firstname" <email address>].
Which file should I modify, to get the result I want?
Thank you.
