Hello,
i have been fighting with this for a couple of days, i can't find solution to that.
The case is that when i receive an email with specific Subject(to this moment i got everything right) i wanto to populate my two dynamic fields with subject of this email and body of this email, and i just don't know how to do it correctly. I need this two dynamic field to be filled to make sure my process work right. Is there any way in OTRS standard functions to do it?
Fill dynamic fields with email body and subject
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reneeb
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Re: Fill dynamic fields with email body and subject
There are three ways:
1) Create two postmaster filters:
a) Filter: Subject -> (.*?(?:your subject filter).*)
Set: X-OTRS-DynamicField_SubjectField -> [***]
b) Filter: Subject -> (?:your subject filter)
Body -> (.*)
Set: X-OTRS-DynamicField_BodyField -> [***]
2) Use http://opar.perl-services.de/dist/Enhan ... lter-5.0.2
The Postmaster filter looks like this then:
a) Filter: Subject -> (?<subject>.*?(?:your subject filter).*)
Body -> (?<body>.*)
Set: X-OTRS-DynamicField_SubjectField -> [**\subject**]
X-OTRS-DynamicField_BodyField -> [**\body**]
3) Write your own postmaster filte rmodule
(The actual regexes might differ from the shown regexes as I haven't tested those)
1) Create two postmaster filters:
a) Filter: Subject -> (.*?(?:your subject filter).*)
Set: X-OTRS-DynamicField_SubjectField -> [***]
b) Filter: Subject -> (?:your subject filter)
Body -> (.*)
Set: X-OTRS-DynamicField_BodyField -> [***]
2) Use http://opar.perl-services.de/dist/Enhan ... lter-5.0.2
The Postmaster filter looks like this then:
a) Filter: Subject -> (?<subject>.*?(?:your subject filter).*)
Body -> (?<body>.*)
Set: X-OTRS-DynamicField_SubjectField -> [**\subject**]
X-OTRS-DynamicField_BodyField -> [**\body**]
3) Write your own postmaster filte rmodule
(The actual regexes might differ from the shown regexes as I haven't tested those)
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Re: Fill dynamic fields with email body and subject
Hey!
Thank you very much for your help, i almost got it right.
There is one thing to be done now.
I want to match entire text of en email body, but now with (.*) i match only one line of
that text. How can i match multiple lines of text? I tried to find solution, but i couldn't find anything usefull.
Is there a way to get whole text of a body? Or i just missing something from you previous post?
Thank you very much for your help, i almost got it right.
There is one thing to be done now.
I want to match entire text of en email body, but now with (.*) i match only one line of
that text. How can i match multiple lines of text? I tried to find solution, but i couldn't find anything usefull.
Is there a way to get whole text of a body? Or i just missing something from you previous post?
Re: Fill dynamic fields with email body and subject
Ok, i got it!
I have found a solution on stackoverflow
Regex is ((.|\n)*) and it matches whole text of email body.
Thank you for your help, thanks to you i know some basics of how regex work
I have found a solution on stackoverflow
Regex is ((.|\n)*) and it matches whole text of email body.
Thank you for your help, thanks to you i know some basics of how regex work