Hi all,
I create a generic agent task using the interface :
Event based execution:
Event tiggers: TicketStateUpdate
Select tickets
State : closed successful
MyDynamicfield: value1, value 2, value 3
Update/Add Ticket Attributes
nothing used
Execute client Module: use some custom module
The result:
When ticket is closing the MyDynamicfield becomes empty !
My question is:
Is a new dynamicfield value is mandatory in the "Update/Add Ticket Attributes" part ?
Generic Agent new values
Moderator: crythias