How to Unlock ticket using Transition Action

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iclaude
Znuny advanced
Posts: 117
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

How to Unlock ticket using Transition Action

Post by iclaude »

Hi,

I need Help To Fill TicketSetLock on a Transition Action, to a unlock a ticket when it moves from Activity1 to Activity2.

I want to know what to fill in the Key and Value of Config Parameters.
Any Help?

Regards
OTRS 6
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wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: How to Unlock ticket using Transition Action

Post by wurzel »

Hi,

read the doc
http://otrs.github.io/doc/manual/admin/ ... on-actions

;)

regards
Florian
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

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