Ticket Queue View - change default view

[sygi]

Hello,

I'm useing otrs 5s for a couple of days ( before tahtotrs 3.2.9 ), and i have a litlle problem with queue view. There are two options to choose the view of the tickets : availble ticket and all tickets . Default view is set to availble ticket and i want to change it to all tickets - is it possible ? I have to admit that i have searched many treads from your forum, and haven't found solution yet...

thanks for your help

Sygi

[RStraub]

Hey there,

you can do so. Navigate to Admin -> SysConfig -> Ticket -> Ticket → Frontend::Agent::ModuleRegistration

There, find the entry for AgentTicketQueue and add to the link ";Filter=All"

[sygi]

So simple is that... thanks for help.

SOLVED !!

[RStraub]

Very welcome

[ThinkHead]

Hello,

I try to change in Znuny 7.0.17, but I cant find it. Do you know is it function on version 7?

Thank you in advance

[ThinkHead]

Hey there,

you can do so. Navigate to Admin -> SysConfig -> Ticket -> Ticket → Frontend::Agent::ModuleRegistration

There, find the entry for AgentTicketQueue and add to the link ";Filter=All"

Hello Mr. Straub,

I have Znuny 7.0.17 and try search this way, but I found just Ticket::Frontend::AgentTicket(something):: Do you know, how can I setting up on Znuny 7.xx.xx?

Thank you in advance for reply and wish you have a nice day.

[skullz]

Code: Select all

Frontend::Navigation###AgentTicketQueue###002-Ticket

[ThinkHead]

Code: Select all

Frontend::Navigation###AgentTicketQueue###002-Ticket

Hello skullz,

thank you very much for your help. It's function!