Running otrs.DeleteCache.pl from the Agent-Frontend

[lperoni]

I've changed a setting in SysConfig that said "you have to execute otrs.DeleteCache.pl after activating or changing this config option". I checked: the setting didn't work just by changing it (just like the comment said).

However, I'm only an Admin without access to the webserver's file system, so I thought of a workaround to reset the cache from the agent frontend. My solution: I've deinstalled (and reinstalled) an OPM package; then the SysConfig setting worked as intended, so I assumed the cache was indeed deleted.

But I wonder: Is there a better way to delete the cache from the agent frontend?

[root]

I use a Generic Agent for this. You need a dummy ticket to make sure that the command is executed only once. I have a shellscript deletecache.sh with this content

Code: Select all

#!/bin/bash
/opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete

And this is my GenericAgent:

2017-04-05 at 7.38 PM.jpg