I have a generic agent job that moves tickets of a certain state into a specific queue and puts them on pending, however I dont want slave tickets to be moved as well.
Currently if I change the state of the master, it changes the state of the slaves and then the slaves move queues as well. I would like the generic agent to ignore tickets of type Slave so they stay where they are.
I cannot see anything in the options that could do this, but maybe I am missing something. Could anyone please help?

Thanks,
Brendan