Hi,
I didn't find an option in the sysconfig to set the type default in New Phone ticket
Does anyone know how can I set a default type in the New Phone ticket page?
Thanks for your help!
How can I set a default type in the New Phone ticket page?
Re: How can I set a default type in the New Phone ticket page?
there is no such option
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
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Re: How can I set a default type in the New Phone ticket page?
Even changing any file?
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: How can I set a default type in the New Phone ticket page?
With changes on files, everything is possible :>
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
-
- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
- Company: -
Re: How can I set a default type in the New Phone ticket page?
haha thanks!! I will try with AgentTicketPhone.pm
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: How can I set a default type in the New Phone ticket page?
You will probably need a value here:
https://github.com/OTRS/otrs/blob/rel-5 ... e.pm#L2448
https://github.com/OTRS/otrs/blob/rel-5 ... e.pm#L2448
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS