Rebooted OTRS system and mail fetch not working

[CustomX]

Hi,

I rebooted our OTRS ticketing system as it was slowing down. It's up and running again, but it's not automatically fetching emails. When I manually fetch emails from the GUI, that works fine.

Our OTRS is running on CentOS 6.5, I couldn't find what version of OTRS we have.

Could anyone help me out?

Kind regards,
TOM

[CustomX]

I restarted the OTRS service and got the following output;

----------------------------------------
[root@Helpdesk cron]# service otrs restart
Shutting down OTRS
Disable /opt/otrs/bin/otrs.PostMaster.pl ... done.
Shutting down cronjobs ...
no crontab for otrs
failed!
Starting OTRS..
Checking httpd ... done.
Checking database connection... Trying to connect to database
DSN: DBI:mysql:database=otrs;host=localhost;
DatabaseUser: Helpdesk

Connected.
done.
Starting OTRS Scheduler Service... ERROR: OTRS-otrs.Scheduler-10 Perl: 5.10.1 OS: linux Time: Fri May 5 09:49:36 2017

Message: NOTICE: otrs.Scheduler.pl is registered on the DB, but the registry has not been updated in 13277114 seconds!. The register will be deleted so Scheduler can start again without forcing

Traceback (2296):
Module: main::_AutoStop (unknown version) Line: 592
Module: /opt/otrs/bin/otrs.Scheduler.pl (unknown version) Line: 239

done.
Enable /opt/otrs/bin/otrs.PostMaster.pl ... done.
Checking otrs spool dir... done.
Creating cronjobs (source /opt/otrs/var/cron/*) ...
done.

-->> http://Helpdesk.bvt.intern/otrs/index.pl <<--
Final start of OTRS.. done
----------------------------------------

And I checked the cron jobs;

[root@Helpdesk cron]# crontab -l
0 7 1 * * ./opt/otrs/suppmail.pl
You have new mail in /var/spool/mail/root