apologize in advance if the question has been already posted: i'd like to color a single raw in agent ticket overview based on type: we manage essentially two types of tickets: service requests and incidents. What parameters should i modify?
Thanks
[SOLVED] Ticket colors
Moderator: crythias
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ruzzetto
[SOLVED] Ticket colors
Hi,
apologize in advance if the question has been already posted: i'd like to color a single raw in agent ticket overview based on type: we manage essentially two types of tickets: service requests and incidents. What parameters should i modify?
Thanks
apologize in advance if the question has been already posted: i'd like to color a single raw in agent ticket overview based on type: we manage essentially two types of tickets: service requests and incidents. What parameters should i modify?
Thanks
Last edited by ruzzetto on 09 May 2017, 17:27, edited 1 time in total.
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reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Ticket colors
https://opar.perl-services.de/dist/Tick ... oked-5.0.4 with your own hook should help.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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ruzzetto
Re: Ticket colors
thanks!!!! i'm noticing the hook is based for queues...how can change the key in order to match "ticket type" instead queue?
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reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Ticket colors
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
ruzzetto
Re: [SOLVED] Ticket colors
reeneb addons works fine. i want ask you if it's possible, when the ticket is matched, change also the font color.....for example in dashboard widgets.
thanks
thanks