[SOLVED]Downloads index.pl when opening

[nhughes]

Hello all,

I recently installed OTRS 5.x.x on a CentOS 7 vm. Recently I added LDAP settings to the config.pm file.

Then, I went to the customer page and was able to successfully enter. Next, I wanted to test the index.pl but when I went to browse out on a remote pc, I am prompted to download the file.

I used the checkmodules.pl and installed any module not labeled (optional).

What could have happened to cause this issue? From some googling, I can see it may be an issue with cgi or the perl modules?

Could someone offer some assistance with this issue? I greatly appreciate you .

[root]

Hi,

Did you checked the syntax of Config.pm? I did this as the otrs user from the directory /opt/otrs by executing

Code: Select all

perl -cw Kernel/Config.pm

.

Are there any errors in the Apache error log?

- Roy

[nhughes]

I checked the syntax using the method you described and that's OK.

I am seeing some anomalies in the error log. I believe some of the code I entered for LDAP is causing it.

Message: Can't load backend module Kernel::System::Auth::ConnectAD!

Why would the absence of that module cause the issue? Image of full error below.

ConnectAD.PNG

Is this because of syntax with the authmodules? does it need to be Authmodule::ldap ?

[root]

Hi,

Message: Can't load backend module Kernel::System::Auth::ConnectAD!

This module is deprecated (and not ported to OTRS 4 or 5), check https://github.com/rkaldung/ConnectAD for a link to MSDN and please use the native LDAP module.

- Roy

[nhughes]

switching everything to LDAP solved the problem. THANKS