Disable GenericInterface Note

[gecelann]

Hi to everyone,

I would like to ask if how to disable the GenericInterface Note?
Because currently there are tickets that has a multiple article creation,
and we need to avoid that.

See the image below.

Selection_255.png

And this is the history of a specific ticket.

Selection_254.png

Thank you so much!

[jojo]

check the external script which uses the generic interface (as this one adds the article)

[gecelann]

check the external script which uses the generic interface (as this one adds the article)

Hi jojo,

Thanks for fast reply,

The external script that you're referring is the one that our programmer created in updating the ticket using php code?
or is the script that I imported using YAML in web services (Generic Interface)?

This is the script that our programmer used

Code: Select all

$TicketRequestArray[] = new SoapParam(array(
            "From" => "RCOC Engineer Tracker <asset_tracker@myhdsupport.com>",
            "Subject" => $subject,
            "Body" => $body,
            'ContentType' => 'text/plain; charset=ISO-8859-15', 
            // "MimeType" => 'text/html',
            // "Charset" => 'utf-8'
        ), "Article");
        

Thanks!

[jojo]

the one your programmer did

[gecelann]

the one your programmer did

Okay thank you so much jojo!
God bless!