Full text search - not all results visible

[gawkla]

Hello Team
OTTRS 5.0.20 but I notice this behavior since long time.

It looks like using "full text search" field in upper screen part give me not all expected results.
I am doing simple search - ticket title.

Ticket is definitely in queue, opening all customer tickets shown wanted ticket on list.
But searching for specific phrase give no results.

I meet this issue few times, this is not related to only one phrase.

Any idea?

[jojo]

Fulltext search will only search in the body of the articles

[gawkla]

indeed. I don't know how I missed this info.
But other question: is it possible to extend full search to cover also ticket title? maybe also article titles?
[you know: full text search should do really full text search :]

[gawkla]

I found quite similar situation but with ticket number.

this looks like resolved via bug-report.

https://bugs.otrs.org/show_bug.cgi?id=4238

Is there any possibility to add ticket title into toolbar full text search box?
Or I should raise new bug-report?

[zzz]

Hello gawkla,

as already mentioned, the full-text search only looks at the body and the ticket number.
It's not really a bug, just a different UX sight and I'd agree that it should go through titles.

You'll need an extention to enable this feature.

[gawkla]

did you know that extension?

[zzz]

I'm not aware of such an - existing - Add-on.

[gawkla]

Hello all.
This was confirmed as issue and resolved in version OTRS V6.

Anybody can help me implementing this change for version V5?

https://github.com/OTRS/otrs/commit/6cd ... ae5e403f4c

[gawkla]

I am trying to do this change myself, but I need some help.

In version 6 there is mentioned:
Kernel/System/Ticket/ArticleSearchIndex/DB.pm

In version 5 this file doesn't exists.

I tried search full source tree from OTRS V5 for phrase "ArticleFulltext" but nothing was found.
Anybody can tell me, where in version V5 is located "logic" for full test search?