[SOLVED] Autofill subject ticket

ruzzetto · Post by **ruzzetto** » 06 Feb 2018, 11:41

Hi,
for a particular services ticket subject and services are the same and I don't want users to type in. Is there a way to autofill it?

Thanks,
Fabio

wurzel · Post by **wurzel** » 06 Feb 2018, 14:51

Hi,

google for "Template OTRS blog" and you'll find the "my bonny is over the ocean" article in blog.otrs.com

works similar in OTRS6

Florian

ruzzetto · Post by **ruzzetto** » 06 Feb 2018, 14:59

Thanks Florian!
I was able to autofll only the ticket body for customers and not agents, and I didn't know what was the "subject" variable...

ruzzetto · Post by **ruzzetto** » 08 Feb 2018, 15:45

anyone interested could tell me

Znuny Open Source Ticketsystem

[SOLVED] Autofill subject ticket

[SOLVED] Autofill subject ticket

Re: Autofill subject ticket

Re: Autofill subject ticket

Re: [SOLVED] Autofill subject ticket