New block of information

[Kris1992]

Hello guys
I have a question. Is it possible, to add in this place ( look in attachment ), others information about client. I want to add other block on information, for example: text block? Is it possible? Thanks for reply

[christianclavet]

Have you tried to use the Dynamic Field? There are 2 types that could be useful in your case:
-Customer type Dynamic Field (field in the customer information tab (compagny))
-Customer user Dynamic Field (field in the customer user information tab (person))

[reneeb]

That's a ticketzoom widget in OTRS6. You need a Perl module like https://github.com/OTRS/otrs/blob/rel-6 ... rmation.pm, a template file like https://github.com/OTRS/otrs/blob/rel-6 ... rmation.tt and a configuration like https://github.com/OTRS/otrs/blob/rel-6 ... xml#L12447