[OTRS 6] New ticket issue JS

[ruzzetto]

Hello,
in my otrs 5 env I modified CustomerTicketMessage.tt file in order to fill ticket body with a formatted text based on specific service.

In my test env based on otrs 6 this does not happen. Someone is facing the same issue?

Thanks,
Fabio

[reneeb]

What did you modify? What's the error message?

[ruzzetto]

I modified CustomerTicketMessage with this code:

Code: Select all

selectQueues();

function selectServices() {
        switch ($('#ServiceID').val() ) {

                 case  "xx":
                   initText('','text text text text text text')
                 case  "xx":
                   initText('',text text text text text text');
                 case  "xx":
                   initText('',text text text text text text');
                 case  "xx":
                    initText('',text text text text text text');
                   break;

with this small piece of code in my production env a new ticket with specific XX service is filled by "text text text text text text". After upgrade my testing env from 5 to 6 this code stopped to work.

[ruzzetto]

nobody is encountering same issue moving to release 6?

[wurzel]

Hi,

modifying code (espacially your code change) is not very common to do during migration.

Florian

[reneeb]

What's the error message?

[ruzzetto]

Hi,

modifying code (espacially your code change) is not very common to do during migration.

Florian

Hi, I didn't touch code. Simply the same code does not work with new version

[ruzzetto]

What's the error message?

No error message, simply code won't load and ticket body is empty and not filled with text.

Thanks