Hide Dynamic Field before select Queue

[Lucav06]

Hi,

in OTRS 6 I configured different Dynamic Field per queue. When the customer create NewTicket, i can show/hide these Dynamic Field by select specific queue.

But, in the Customer Interface, when i press the button Ticket -> New Ticket, the interface show me ALL the possible Dynamic Field.
I want to hide by default ALL dynamic field, before selecting the queue.

How can i do this? Thanks!

[RStraub]

I think you can solve this with process tickets, or a customization on the template file, namely JavaScript which hides/shows dynamic fields based on the queue selection.

[wurzel]

Hi,

without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

Florian

[Lucav06]

Hi,

without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

Florian

I have the HideDynamicField addon.
https://github.com/reneeb/otrs-HideDynamicFields

With this addon, i can show/hide dynamic field per queue (HideDynamicFields::Filter###Dest) in the new ticket interface.

[sunny]

Hi,

without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

Florian

I have the HideDynamicField addon.
https://github.com/reneeb/otrs-HideDynamicFields

With this addon, i can show/hide dynamic field per queue (HideDynamicFields::Filter###Dest) in the new ticket interface.

Is it available for OTRS 5.0.X?

[zzz]

Yep, see https://opar.perl-services.de/dist/Hide ... elds-6.0.3