Multiple service / tag

[rpawar]

Hi there,
Currently I am testing OTRS system. My company wanted to a tag tickets depending on (multiple) fault cause(s) and generate a report later on all tickets filtered by fault cause.
I tired to achieve it via service field but I can only assign single service to a ticket. Any idea about how to assign multiple service to the ticket?

Thanks in advance.

[root]

Hi,

That's not possible with the service field. Try if a Dynamic Field Multiselection fits your needs. IMO, I'm sure that a ticket should only belong to one service.

- Roy

[rpawar]

Thank you ,
where I could find more information about this Dynamic Field Multiselection? Also could be editable in configuration?

[jojo]

Please read the admin manual or check the training offers