Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

[sneharajr]

Hi Team,

I am trying to deploy ITSM modules in OTRS 6.0.17 however when i click install via package manger i am getting the flowing error. Please advise.

reference document https://ftp.otrs.org/pub/otrs/itsm/INSTALL-6.ITSM

Please find attached image.

root@home-lab:~# nslookup cloud.otrs.com
Server: 127.0.0.53
Address: 127.0.0.53#53

Non-authoritative answer:
Name: cloud.otrs.com
Address: 159.69.61.98
Name: cloud.otrs.com
Address: 159.69.61.99
-----------------------------------------------------------------

ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 10:55:38 2019

Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443



RemoteAddress: x.x.x.x
RequestURI: /otrs/index.pl

Traceback (10416):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::CloudService::Backend::Run::Request Line: 342
Module: Kernel::System::Package::PackageVerify Line: 1961
Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083
Module: Kernel::Modules::AdminPackageManager::Run Line: 1306
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 11:10:28 2019

Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

RemoteAddress: 192.168.0.103
RequestURI: /otrs/index.pl

Traceback (10406):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::CloudService::Backend::Run::Request Line: 342
Module: Kernel::System::Package::PackageVerify Line: 1961
Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083
Module: Kernel::Modules::AdminPackageManager::Run Line: 1306
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 11:10:28 2019

Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

RemoteAddress: 192.168.0.103
RequestURI: /otrs/index.pl

Traceback (10406):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::CloudService::Backend::Run::Request Line: 342
Module: Kernel::System::Package::PackageVerify Line: 1961
Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083
Module: Kernel::Modules::AdminPackageManager::Run Line: 1306
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

[wurzel]

Hi,

the servers are not reachable. Just wait.

Regards
Flo

[sneharajr]

Hi wurzel

Thanks for the quick response. i have download the offline package(ITSM-6.0.17.opm) from ftp server.