Hi!
Please I need a help about this:
In the CUSTOMER VIEW I only want to see the agent note and no the email sent notification. ¿How can i do this?
Customer view
Moderator: crythias
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ejjo08
- Znuny newbie
- Posts: 4
- Joined: 16 Aug 2019, 18:41
- Znuny Version: 6.0
- Real Name: Erika Jaramillo
- Company: Binaria
Customer view
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root
- Administrator
- Posts: 4251
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Customer view
Hi,
There is no configuration setting for this. All articles which a visible for the customer are displayed. Even notifications which are sent to the customer of a ticket are visible there. You should work on your agent's workflow. A note is usually internal, replies and incoming/outgoing phone calls are by default visible for the customer.
- Roy
There is no configuration setting for this. All articles which a visible for the customer are displayed. Even notifications which are sent to the customer of a ticket are visible there. You should work on your agent's workflow. A note is usually internal, replies and incoming/outgoing phone calls are by default visible for the customer.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
ejjo08
- Znuny newbie
- Posts: 4
- Joined: 16 Aug 2019, 18:41
- Znuny Version: 6.0
- Real Name: Erika Jaramillo
- Company: Binaria
Re: Customer view
oh! I understand. Thank you.