Block ticket from being created using e-mail (NewTicketReject)

[lpinho]

Hi all,

I'm trying to use the PostMaster::PreFilterModule###3-NewTicketReject configuration to reject all the e-mails that don't contain the ticket identification in the title.

The customer can only open new tickets using the web interface, but replies can be done using the e-mail.

I set the match sub-property to empty to match any e-mail received, but the client is always receiving an e-mail that a new ticket was created.

This is bad because any guy that knows the e-mail of the OTRS is able to create tickets (although much of the properties are not set), the agents will lose time trying to filter out what is an invalid ticket creation from spam or non-customers trying to create a ticket, etc.

Can you guys help me out (config. screenshot attached)?

2019-08-26 10_56_06-Ticket -_ Core__PostMaster - SysConfig - Admin.png

Thanks,
Luís Pinho

PRODUCT = OTRS
VERSION = 5.0.13
BUILDDATE = Wed Sep 14 19:58:44 CEST 2016
BUILDHOST = otrsbuild.otrs.com

[lpinho]

Hi all,

I was able to make it work by setting the filter to @ and I also set the Sender property.

Sorry for creating a ticket a little more trial and error did the trick.

Best Regards,
LP