I need to set default notifications for agents on different Queues, how would I do this?
There is a currently a similar ticket thats unanswered:viewtopic.php?f=53&t=41035&p=165684&hil ... ns#p165684
Default notification for Queues
Moderator: crythias
-
root
- Administrator
- Posts: 4251
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Default notification for Queues
Hi,
With an elaborate group/role setup it's easy to create the needed ticket notifications. AFAIK there is no way to automate configuring My Queues or My Services.
- Roy
With an elaborate group/role setup it's easy to create the needed ticket notifications. AFAIK there is no way to automate configuring My Queues or My Services.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?