Hello I need help.
I want a certain ticket coming in, to trigger a process ticket automatically.
How do I configure that in the genericAGent and the Process itself?
Thank you in advance.
Ticket coming in to automate Process ticket
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NosieJk123
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Re: Ticket coming in to automate Process ticket
Hi,
There no need for a GenericAgent. Identify the e-mail with a PostMaster filter and set the dynamic fields ProcessManagementProcessID and ProcessManagementActivityID to the values you need.
- Roy
There no need for a GenericAgent. Identify the e-mail with a PostMaster filter and set the dynamic fields ProcessManagementProcessID and ProcessManagementActivityID to the values you need.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Ticket coming in to automate Process ticket
Hi,
depending on the incoming type (mail, phone ticket) you can use postmaster filter or generic agent to set the two dynamic fields
ProcessManagementProcessID
ProcessManagementActivityID
regards
Florian
depending on the incoming type (mail, phone ticket) you can use postmaster filter or generic agent to set the two dynamic fields
ProcessManagementProcessID
ProcessManagementActivityID
regards
Florian
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OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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NosieJk123
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Re: Ticket coming in to automate Process ticket
Thank you so much, I will get back to you for feedback.
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NosieJk123
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Re: Ticket coming in to automate Process ticket
Do I add new dynamic fields?