OTRS 6.0.18 extract attachment from otrs database and save to local filesystem

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prabhudeva
OTRS newbie
Posts: 1
Joined: 02 Nov 2019, 11:08
Znuny / OTRS Version: 6.0.18
Real Name: Prabhudeva

OTRS 6.0.18 extract attachment from otrs database and save to local filesystem

Post by prabhudeva »

Hi geeks,

In our production OTRS 6.0.18 we upload some attachment like(pdf,xlsx ) files in the tickets on web interface,
now all the attachment are saved in the otrs database, such as our tickets and attachment we upload,
but i need to extract the attachment from otrs database, is their any way to extract that attachments and save to local filesystem.
root
Administrator
Posts: 2750
Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: OTRS 6.0.18 extract attachment from otrs database and save to local filesystem

Post by root »

Hi,

See the manual for ArticleStorage, with the FS backend the attachments are placed into the OTRS server's filesystem. A swith from one storage backend to the other is possible.

- Roy
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