Limited characters in notification subject

[flippertom]

Hello,

We are using OTRS 5.
For some email notifications, there is a limit to the characters in the subject like 'OTRS_CUSTOMER_SUBJECT[24]'.
What is the significance of this number and could there be any negative impact if this number is changed or removed?


Regards,
Tom.

[wurzel]

Hi,

it stripes the subject after 24 characters.

If you remove it, the subject is not stripped.

Flo