Dear friends,
I have a transition action that is changing the responsible back to the ticket owner(same as the current owner) after several transition.
As the owner maybe different in other situations,I would like set the responsible dynamically by using <OTRS_TICKET_OWNER> or <OTRS_TICKET_OwnerID> as shown in below.
However, It seems like it is not working. The responsible did not change.
So I would like to know how I can set the responsible to be the current owner dynamically.
I would be grateful for any of your reply. Thank you!
Regards,
Harry
[Solved]Dynamically setting the responsible
Moderator: crythias
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harrypet
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- Real Name: Fung Harry
[Solved]Dynamically setting the responsible
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Last edited by harrypet on 11 Mar 2020, 05:06, edited 1 time in total.
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skullz
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Re: Dynamically setting the responsible
Code: Select all
ResponsibleID => <OTRS_TICKET_OwnerID>
UserID => 1
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OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
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harrypet
- Znuny newbie
- Posts: 23
- Joined: 02 Feb 2020, 16:11
- Znuny Version: OTRS 6
- Real Name: Fung Harry
Re: Dynamically setting the responsible
Thanks skullz.